Agency for Healthcare Research and Quality (2000).
20 Tips to Help Prevent Medical Errors. Patient Fact
Sheet (AHRQ Publication No. 00-P038). Rockville, MD: Agency for Healthcare
Research and Quality. Also available online:
Anspaugh DJ, et al. (2011). Managing health care section of Becoming a responsible health care consumer. In Wellness: Concepts and Applications, 8th ed., pp. 460-473. New York: McGraw-Hill.